Privacy Policy

Effective date: August 2, 2026

AutoSky respects your privacy. This Privacy Policy explains how AutoSky (“we”, “our” or “us”) collects, uses, stores and shares information when you browse AutoSky.pk, place an order, create an account or contact us. It applies to customers and visitors using our online automotive care store in Pakistan.

1. Information We Collect

Depending on how you use AutoSky.pk, we may collect:

  • Contact and account information: your name, email address, phone number, account details and messages sent to us.
  • Order and delivery information: products ordered, billing and shipping details, delivery address, order history and return or support requests.
  • Payment and transaction information: payment method, payment status and transaction references. Payment providers may process certain payment details directly under their own privacy practices.
  • Website and device information: IP address, browser type, device information, pages viewed, referring pages, approximate location and website activity collected through server logs, cookies or similar technologies.
  • Customer support information: product compatibility questions, feedback, photos or videos supplied for a damaged, incorrect or defective item claim, and records of our communications.

2. How We Use Your Information

We use personal information to:

  • confirm, process, deliver and manage your orders;
  • communicate order, payment, delivery, return and refund updates;
  • answer questions and provide product or compatibility guidance;
  • operate customer accounts and remember shopping preferences;
  • protect AutoSky, our customers and the website from fraud, misuse and security threats;
  • improve our products, website experience, customer service and business operations;
  • maintain appropriate transaction, tax, accounting and customer-service records; and
  • send offers or product updates where permitted, with an option to unsubscribe from promotional messages.

3. Cookies and Similar Technologies

AutoSky.pk may use cookies and similar technologies to keep the website functioning, maintain your cart or session, remember preferences, understand website performance and improve your shopping experience. You can control cookies through your browser settings, but disabling essential cookies may affect checkout or other website features.

4. When We Share Information

We share only the information reasonably needed for the relevant service. Recipients may include:

  • courier and delivery partners that fulfil orders;
  • payment processors and financial service providers that complete or verify transactions;
  • website hosting, security, analytics, communication and technical service providers;
  • professional advisers supporting accounting, compliance or dispute resolution; and
  • government authorities or other parties where disclosure is required to comply with a lawful request, protect rights or investigate suspected fraud or misuse.

AutoSky does not sell or rent customers’ personal information. Service providers are expected to use information only for the services they provide and to protect it appropriately.

5. Data Retention

We keep personal information only for as long as reasonably necessary to process orders, support customers, resolve disputes, prevent fraud, maintain business and transaction records, and meet applicable legal or accounting requirements. Retention periods vary according to the type of record and its purpose.

6. Information Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse or alteration. However, no internet transmission or storage system can be guaranteed to be completely secure. Please protect your account password and contact us promptly if you suspect unauthorised account activity.

7. Your Choices and Requests

You may contact us to request access to, correction of or deletion of personal information we hold about you. Some information may need to be retained for active orders, fraud prevention, legal obligations, accounting records or dispute resolution. You can unsubscribe from promotional emails using the link in the message or by contacting us. Transactional messages about an order or account may still be sent.

8. Children’s Privacy

AutoSky.pk is intended for people able to make purchases and provide valid delivery and payment information. We do not knowingly seek personal information from children without appropriate involvement of a parent or guardian.

9. Third-Party Links

Our website may contain links to third-party websites or services. Their privacy and security practices are governed by their own policies, and AutoSky is not responsible for how those third parties handle information.

10. Updates to This Policy

We may update this Privacy Policy when our services or practices change. The latest version will be posted on this page with a revised effective date. Continued use of AutoSky.pk after an update means the revised policy will apply to future use.

11. Contact AutoSky

For privacy questions or requests, contact: