Refund and Returns Policy

Effective date: August 2, 2026

We want every AutoSky order to arrive correctly and in good condition. This Refund and Returns Policy explains how returns, replacements and refunds are handled for products purchased through AutoSky.pk.

1. Seven-Day Return Window

You may request a return within 7 calendar days after delivery. To be eligible, the product must:

  • be unused, unopened and in the same condition in which it was delivered;
  • have its original packaging, labels, accessories and intact seal, where applicable; and
  • be supported by your AutoSky order number or other proof of purchase.

Please contact us before sending any product back. Returns sent without approval or to a manufacturer may not be accepted.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, appears defective or contains the wrong item, contact AutoSky within 48 hours of delivery. Please provide your order number and clear photos or a short video of the product, packaging, shipping label and issue where available.

Do not install, use, open further or dispose of the item or packaging before we review the claim. If the issue is verified as an AutoSky packing error, transit damage or an eligible product fault, AutoSky will arrange an appropriate replacement, return or refund and will cover reasonable return or replacement shipping costs.

3. Non-Returnable Products

For product integrity, safety and quality control, returns cannot be accepted for:

  • opened or used engine oils, coolants, brake fluids, transmission fluids, fuel or oil additives, cleaners, chemicals or other consumable liquids;
  • products with broken seals, altered labels, missing parts or incomplete or damaged original packaging;
  • products that have been installed or used, unless AutoSky confirms an eligible defect;
  • products damaged through misuse, accident, improper storage, incorrect installation or use that does not follow the manufacturer’s instructions;
  • items returned without proof of purchase or prior return approval; or
  • return requests made more than 7 calendar days after delivery.

4. Change-of-Mind and Product Selection Returns

If you change your mind or order the wrong product, an eligible unused and unopened item may be returned within the 7-day window after approval. The customer is responsible for return shipping costs, and the original delivery charge is generally non-refundable.

Vehicle requirements can vary by make, model, engine and manufacturer specification. Please check your owner’s manual and the product specification before ordering. AutoSky can provide general product guidance, but the customer remains responsible for confirming compatibility. An unopened product ordered in the wrong grade, size or specification will be treated as a change-of-mind return.

5. How to Request a Return

  1. Contact AutoSky within the applicable time limit using the email address or phone number below.
  2. Share your name, order number, product name and reason for the request. For damaged, defective or incorrect items, include clear photos or video where available.
  3. Wait for approval and return instructions. We will provide the correct return address after the request has been reviewed.
  4. Pack the approved item securely with all original packaging, labels, accessories and documents.

Please use a trackable shipping service for customer-arranged returns. AutoSky cannot confirm receipt of a returned parcel until it reaches the return location provided in our instructions.

6. Inspection and Approval

Returned products are inspected after receipt. We will notify you whether the return is approved, requires more information or does not meet the eligibility conditions. If a returned item is used, opened, incomplete, damaged after delivery or otherwise outside this policy, AutoSky may decline the return and send the item back at the customer’s cost.

7. Refunds

Once a return is received, inspected and approved, the refund will be initiated within 7–10 business days. Refunds are made to the original payment method where possible. For Cash on Delivery orders, we may request bank account details or agree another suitable refund method with you.

Your bank, card provider or payment service may require additional processing time before the amount appears. Approved refunds cover the eligible product amount. Original delivery charges and customer-paid return shipping are not normally refundable for change-of-mind or incorrect-selection returns.

8. Exchanges and Replacements

Where stock is available, AutoSky may offer a replacement or exchange for an approved damaged, defective or incorrect item. If the requested replacement is unavailable, we may offer an alternative product or refund the eligible amount after your confirmation.

9. Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will try to cancel an order that has not yet been dispatched. Once an order has been dispatched, it must be received and handled under the return conditions above.

10. Contact AutoSky

To request a return, replacement or refund, contact:

Please do not send a return before receiving approval and the correct return instructions from AutoSky.